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Meter Swap Request Number: 9696 Public Works Division Service Request Problem Address: 211 Rice Creek Terr Requested By: Peter Kovach Department: WATER Address: No address provided Problem/Issue: INSTALL AMR METER Phone Number: 612-868-9489 SchedWed Date: 2015-01-27 Scheduled me: 07:30:00 � �� �-,3c� ACTION NEEDED:AMR Created by: Wendy Hiatt Date Created: 2015-01-20 ACTION TAKEN: ........................................................................................................................................................................................................................................................................................................................................................................................................................... .-,, ^ ,. .. �- �,� � � �� ��-'� � � . , � ...............'�...................................,........�,.-•......................................................................_I � �� � �............... ................................ ...... ............................................................................................................................................................................................ .. �`.:�;.:..''.�-_�_�._1.r ����.� I ��� � � ,_� ....._ � _. 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'� ._-,-. +f ��--�, ��--� �-�. � �-�-� , , i �-��, � � ._ � , , . . � �. ....... . . . .... . Status: In Progress Resident Contacted ❑ Date Completed: Completed by: Hours - �� �.� Hi�tt, Wendy From: Hara, Sandra Sent: Tuesday, January 20, 2015 12:28 PM To: Hiatt, Wendy Subject: Appointment Scheduled for Thursday at 7:30am Hi I had an angry resident here to talk about the ROE penalty as well as him getting us readings whenever he feels like it. I tried calling you several times, but you were away. He's been refusing to let us in &just not cooperating and finally agreed to a 7:30 appointment for Thursday 1/22/14. I see that time is blocked off on the calendar but didn't we used to do them that early? Is there any way we can do this one? On top of that he says the house doesn't have a shut off valve before the meter so we'd have to turn the water off at the street! He refuses to change his plumbing to add the valve. Says the one after the meter is fine and he has some other valves to shut off the water in other places and he's good with that. is a bit confrontational and challenging. He's been in here several times and is angry when we don't just take his readings when he feels like doing them. Can you call me when you get back to talk about it? Thanks. Sandi Hara City of Fridley Utility Billing 763-572-3530 M 1 Hi�tt, Wendy Subject: Peter Kovach 612-868-9489 AMR install for non responder list Location: 211 Rice Creek Ter NE Start: Thu 1/22/2015 7:30 AM End: Thu 1/22/2015 8:00 AM Show Time As: Tentative Recurrence: (none) Meeting Status: Not yet responded Organizer: Hara, Sandra Required Attendees: Hiatt, Wendy He's already been charged the ROE penalty and disagrees that he's refusing entry when we won't schedule an appointment and we aren't accommodating his availability. He also doesn't have a shut off valve before the meter only after it. So they will most likely need to shut off the water at the street stand pipe. I warned him already that if that stand pipe doesn't work he'll need a plumber to pull a permit and get it fixed before the meter can be changed out. I would then not refund the ROE penalty until it all is repaired. So he's been forewarned. I wouldn't send a rookie to do this one if that's possible. thanks 1 Hiatt,,Wendy From: Hara, Sandra Sent: Wednesday, January 21, 2015 4:53 PM To: Hiatt, Wendy Subject: Cancel 7:30am appt for Peter Kovach Hi I got a voicemail from Peter Wednesday but didn't have time to listen to it until after 4pm. He wants to reschedule the appointment for Tuesday 1/27/15 at 7:30am. I did call Pete and let him know Thursday's appointment is cancelled. Is there a way to copy or move the appointment? I didn't try yet. thanks Sandi Hara City of Fridley Utility Billing 763-572-3530 1 . - City of Fridley - -. . �/at?rDepartm�nfi .. _, .... . 6431 University Avenue NE Fridley,MN 55432 (763j 572-3566 ��We here6y authorize the��tY of Fridley and/or its employees to do what is necessary ta replace the water meter. I understand that the property owner f r the water line from the main to the premise and all interior plumbing. (Per Cty code 402.06) i alsa hold the�ty of Fridley and/its employees harmless or any amages a may occu while doing this uperation. This ta include,but nat limited to;vatves,piping,walls,flours or the curb stop box and service line. I understand I am also required to obtain a permit prior to any work,if necessary. � r ��] ��� � Final meter reading�old meter) Ei � �1 � �.�Cr L�Zi :7��'�-� Name: Address:_,��.______-_ Phone Number: %� Date: `~�� �� ��, 5ignature: � Witness Sig ture: �' FRIDLEY CiTY C�DE CHAPTER 4�2.WATEIt,STORM WATER,ANO SANITARY SEWER ADMINISTRATIUN (Ref Ord No 113,464,565,566,629,638,662,922,988,1144,1156,1191) 40t.05.PERMIT FEE Prior to constructing or repair of any water or sewer line connecting the existing municipal system and any house or 6uiiding for which the application is made,the owner ar contractor shall be required to obtain a permit for such connection,and shall pay a permit fee as provided in Chapte�11 of this Code. After such cannection has been made,the vVater and Sewer Department shall be notified. It shall be unlawful to cover any�annecting line untii an inspection has been made and such connection and the work incident thereto has been approved 6y the City as a proper and suitable connection. 402.d6.REPAIRS AND MAINTENANCE TQ CONNECTION ,A##�r-tb�iaiitialcnnneciianba . ___�..�,.�;;�Water se�vice cur6 stop bnx or the sewer lead at the propert� line or a water service or sewer lead has been extended to the property line for connection,the appiicant,owner, or the occupant or user of such premises shall be liable far all repairs required to any water line and sewer lines necessary for connection of the premises from the main to the premises. If the propeCty owner requests maintenance service or repairs he perfarmed 6y the City,the property owner shall be charged for the costs of the maintenance and/or repairs, including any necessarY street repairs,at a rate set annually by an administrative policy. It shall be the responsihifity of the applicant,owner,occupant or user ta perFarm standard maintenance of • the sewer service line from the premises to the main including debri5 clearing or root cutting and to maintain the - . __ . .. .. __. ... -- water service curh stap box for operability and at such height as will ensure that it remains abave the finishe . � . .. � . . r � r �A i a['� Z3n�:� _.. . . . .. . .. . . . . . _ . . .._.. "grade of�ti��lara or�rop�t-�.y. tRe�6�o�-ii:� ,.. _ . ._ .._ ._. _. ..._ _ .._. _.... .