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FRIDLEY
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Name f✓��/ ���A���fvr�
Date . -1� `l r
Old Meter Number � �
Old Meter Reading •� �� �
Replacement No. 3 c �r� �
Replacement Reading �
Replacement Make ��'���
ERT# ��7 � �� � 3 �
Replacement ERT#
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Hiatt,Wendy _
From: Jorgensen, Kory
Sent: Thursday, February 07, 2013 11:17 AM
To: Hiatt, Wendy
Subject: FW: Customer calling about high consumption
From: Hara, Sandra .
Sent:Thursday, February 07, 2013 9:52 AM
To: Jorgensen, Kory
Subject: Customer calling about high consumption
Hi Kory,
Can I run a problem with a resident's consumption by you?
Crystal Klanderud at 61015th St NE called me on 1/31j13 about higher bills since new AMR installed in 8/2011. I can see
the consumption had gone from teens on old meter and 24-51 on new meter. She said they got a water softener
installed around the same time as the new meter,so I wondered if it had been set to go off too often,or if they've
developed a running toilet. I also told her the old water meter could have just been registering lower&that now is
correct consumption. They have 4 persons here, 2 toilets and a softener. I asked her to check the toilets and told her
how to do the dye tablet thing and also have the softener checked. I also asked if they watered much this summer;she
said a little and they watered into October. The consumption had dropped some in the fall; between 9/3U thru 12/31
but was still high. Today I asked her again about how much they watered and she said they got a pile of dirt in the fall
and they probably did water more after that.
She called again today to say she had the same plumber who installed the water softener come check for leaks&to be
sure the softener was set up ok. He faund nothing wrong anywhere and told her to call and have us check the meter to
be sure it's registering correctly. To begin with I had Pete go scan a current meter reading today to see if consumption is
lower now that its winter. It showed they used 21 tgals in about 38 days. This prorates out to about 50 tgals in a
quarter if they stay an that track. Again very high. l have told her if we test the meter and it's�ne we would charge her
for the test and the new AMR, but do we want to go that far? t'm tempted to have her still do dye test on toilets since
that problem can be intermittent and I'm not sure how the plumber can tell if that happens.
What do you think? Would you want to talk to her to see what you can find out? Her phone#is 612-303-7165. If you
don't want to call her that's fine, I can call her back,but would appreciate your input.
Thanks! �
(� �'�
Sandi Hara v
City of Fridley
Utility Billing
763-572-3529
1
' City of Fridley
Water Department
6431 University Avenue NE
Frid{ey,MN 55432
(763)572-3566
��We hereby authorize the C'�ty af Fridfey and/or i�s
empioyees to do what is necessary to repiace the water meter. i understand that the propert�►owner
is liabte for the water line from the main to the premise and aii interior piumbing. (Per City ccde
402.06� I afso hold the City of Eridley andjits employees harmless for any damages that may occur
while doing this operatto�. This to include,hut not limited ta;valves,piping,walis,floors or the curb
stop box and service line. 1 understand 1 am alsa required to obtain a permit prior to any work,if
necessary.
Final meter reading(old meter} � `
Name: Addsess: w��� � �
Phone Number Date• � g '3
Slgnature:
Witness Signature: -r
FRiDLEY CITY CODE
CHAPTER 402.WATER,STORM WATER�AND SANITARY SEWER
ADMINIS'CRATION
{Ref Ord No 113,4G4,565,566,629,638,662,922,988, 1144, 1156,1191)
402.05. PERMIT FEE
Priar Co constructing or repair of any water orsewer li�e canneeting the existing municipal system and any house
or bailding for which the application is made,the owner or contractor shall he required to obtain a permit for such
cannection,and shail pay a permit fee as provided in Chapter 11 of this Code. After such connection has been
made,the Water and Sewer Depa�tment shall be notified. It shall be unlawful to cover any connecting line untif an
inspection has been made and such connection and the wo�k incident thereto has been approved by the City as a
propec and suitable conneciian.
402.06.REPAIRS AND MAINTENANCE 70 CONNECTfON
After the initial connection has been made to the water service curb stop box or the sewer lead at the property
line or a water service or sewer lead has been extended to the property line for cannectian,the applicant,owner,
or the occupant or user of such premises shait be liable for all repairs required to any water line and sewer fines
necessary for connection of the premises from the main to the premises. If the property owner requests
maintenance service or repairs be performed by the City,the property owner shall be charged for the casts of the
maintenance and/or repairs, including any necessary street repairs,at a rate set annually by an administraCive
paticy. It shal{be the responsibility of the applicant,owner,accupant or user to perfarm standard maintenance of
� the sewer service line from the premises to the main inc{uding debris clearing or root cutting and to maintain the
water service curb stop box for operability and at such height as wili ensure that it remai�s above the finished
grade of the land or property. (Ref 638,1156,1191)
Request Number: 6069
Public Works Division
Service Request
Problem Address: 6101 5th St Requested By: Sandi Hara
Department: WATER Address: No address provided
Problemllssue: READ METER(WATER) Phone Number:
Scheduled Date: Scheduled Time:
ACTION NEEDED: Rescan AMR. This person thought there meter readings w�ere high so an AMR was installed.
ERT#34277874
Created by: Wendy Hiatt Date Created: 2013-0429
ACTION TAKEN: .
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Status: In Progress Resident Contacted O
Date Completed: Completed by:
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Request for Service Report
• City of Fridley
Reference No: 601-11-3302 Date: 08/10I11
Request Type= Install AMR meter Entered By: Wendy Hiatt
Department: Water Citizen Name: Paul Klanderud
Address: 6101 5TH ST NE Callback Phone: 763-571-3064
Scheduled Date: Property Owner:
Location Details: �I��"��� � °�J�J�d � Request Details: Install AMR
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Action Taken:
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Responsible Person: ._�--� �'��j�,,
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Approuer:
Completion Date: �� Q Citizen Notified
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