Meter Swap ;
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�Request Number: 7992
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Public Works Division �
Service Request ���" ��
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Problem Address: 4724 2nd St Requested By: Lynn
Department: WA'fER Address: No address provided
Problemllssue: LEAKING METER Phone Number:
Scheduled Date: 201406-05 Scheduled Time: 08:30:00
ACTION NEEDED: Had a frozen service and now her meter is leaking.
Created by: Wendy Hiatt Date Created: 201406-04
ACTION TAKEN:
Le k in service line after installation. CaUed Chris Carv�elli to repair. City to pay the bill. �d meter#98776799 Old reading:
36 10 New meter#44921612 ERT#35160129
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Status: Completed Resident Contacted ❑
Date Completed: 2014-06-05 Completed by: Pete Gunderson
Hours
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Request Number: 7635
Public Works Division
Service Request
Problem Address: 4724 2nd St Requested By: Linda
Department: WATER �dress: No address provided
Problemllssue: FROZFN WA1ER SERVICE Phone Number:�/^3 S�a D��
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Scheduled Date: Scheduled Time: �� �� r`'�' ��''�-+" "^ �
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ACTION NEEDED: Frozen water service. Gav�e her a list of contractors to call.Told her Water Dept.would trace
her line.
Created by: Wendy Hiatt Date Created: 2014-03-10
ACTION TAKEN:
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Status: In Progress Resident Contacted ❑
Date Completed: Completed
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Request Number: 7992
Public Works Division
Service Request
Problem Address: 4724 2nd St Requested By: Lynn
Department: WATER Acldress: No address provided
Problem/Lssue: LEAKING METER Phone Number: C',i1 � _ /'��..n
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'�;; " ° ScheduledDate: 2014-06-OS Scheduled'Tfine:
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ACTION NEEDED:Had a frozen service and nowher meter is leaking.
Created by: Wendy Hiatt Date Created: 2014-06-04
ACTION TAI�N: �yA�
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5tatus: In Progress Resident Contacted ❑
Date Completed: Completed by:
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' . City of Fridley
Water Department
6431 University Avenue NE
-� Fridley,MN 55432
(763)572-3566
��We hereby autharize th I�a°St�a�na that the pr perry owner
empfoyees to do what is necessary to rep�ace the water meter
isliable for the water line from the main to the premees harmless fo rany damyages that m Y°�ur
402.O fi) I a lso ho l d t h e C i t y o f F r i d l e y a n d/i t s e m p l o y
while doing this operation. This to include,but not limited ta;valves,piping►���s��OQ�°r t h e c u r b
sto box and service tine. i u n d e r s t a n d i a m a t s o r e q u i r e d to obtain a permit prior to any work,if
p
necessary. � ��
din old meter) `�
Final meter rea g( , ,�, ,�� ` � , � C—?
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L1 ��') Y.
Name• Address:�-
. Date: �'- �
Phone Num er:
Sig
�tness Signature:
FRIDLEY CITY GODE
CHAPTER 402•WATER,STORM WATER,AN�SANITARY SEWER
ADMINISTRATION
(Ref Ord No 113,464,565,566,629,538,662,922,988,1144r 1156,1191) __
402.05.PERMIT EEE
Prior to constructing or repair of any water or sewer line cannecting the existing rnunicipal system and any house .
or building for which the application is made,the owner or cantracto;S Codee After such connect on has been uch
connection,and shatl pay a permit fee as provided in Chapter 11 of th s
made,the Water and Sewer Department shall be not�i�ork ncide�t theret i has been pp oved by the City as an
inspection has been made and such connection and t :
proper and suitabte connection.
402.06.REPAIRS AND MAINTENANCE TC�CONNECTION
After the initial connection has been made to the water service o�e�0pi�e for connect onl the app cant owner,
4ine os'a water service or 5ewer lead has been extended to the p p �Y
or the occupant or user of such premises shall be liable for all repairs required to arry wate�r�ne a�n�du�r lines
necessary for connection of the premises from the main to the premise�s�ne shall be charged for the costs o f t he
maintenance service or repairs be pe rformed b y the City,the property
maintenance and/or repairs, including any necessary street repairs,at a rate set annually by an administra tive
olic . It shall be the responsibility of the applicant,owner,occupant or user to Poot utti g and to ma n#ain th�
P Y
the sewer service line from the premises to th�main including de6ris ea�ing o
water service curb stop box for operability and at such height as will ensure that it remains above the finished
grade of the land or property. {Ref 638,1156,1191�
. '
� Hiatt, Wendy
From: Hara, Sandra
�ent: Tuesday, July 08, 2014 9:17 AM - ._ _ _ .__ __ _
To: Hiatt, Wendy
Subject: 4724 2nd St NE FW: LINDA STRZYZEWSKI
HI Wendy
Linda called Keliy last week and went on for quite a while about having to pay for everything due to running water. I see
on the meter change out workarder#7992 that you said the City would pay. What are we paying for that the resident
isn't aware of? To unfreeze her lines? Did we ever get the bill or did she get the bill and that's why she called in again?
Am interested to knaw what you know.
Thanks
Sandi Hara
From: Kraus, Kelly
Sent:Tuesday, July 01, 2014 12:10 PM
To: Peterson, Shelly
Cc: Hara, Sandra �
Subject: LINDA STRZYZEWSIQ
I am emailing you the details about this call just in case you hear about it later on.
Linda (4724—2"d Street)was furious about her bill. She received a letter from the City telling her to keep her water
running. She called and talked to"Adrian." She said everyone was in a meeting&he didn't normally answer the phone
but he was helping out. He told her she would get a discount on her next water bill if she kept her water running. Her
bill was nearly$21.00 higher than her previous bill. Her address is not one of those at the end of a cul de sac that we
asked to run in order to keep the main lines open. I did not tell her that. I explained that we are not discounting
anyone's water bill. Rather,we"suggested" people run their water to help protect their lines from freezing. I explained
about not letting her higher water consumption affect her sewer rate in the upcoming year so in essence, it does benefit
her to run her water. I explained that not only will her sewer rate not be affected but we urged people to run water to
protect her lines from freezing and having to incur the cost of a plumber. Her lines froze anyway. This was the 1�time
since 1971 that her lines froze. The City told her to contact"Chris"the plumber who charged her$850.00 to thaw the
pipe. (She only makes$894.00 per month.) She feels the City should have paid for the part of the frozen line thawing
that needed to happen on the boulevard. She was going to contact Public Works and have a word with them on
covering the pipes from the main line to her shut-off because"next time they freeze [I]will leave them frozen until June
and that will cause problems for the City. [IJ will not pay another$850.00 to unfreeze my pipes." She said we are liars
for not honoring the"discount"that someone from the city told her she would get...
The conversation went on a while longer but that was the main part of it. I am only letting you know in case she
escalates the catl to you.
Thanks&best regards,
Ketly Kraus
Utility Billing
City of Fridley
KeIIv.KrausCa@FridlevMN.�ov
763-572-3528
1