Meter Swap .
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. Request Number: 6282
Public Works Division �:��` '�C.����
Service Request �� ���
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Problem Address: Applebee's Requested By: Sandi Hara
Department: WA1ER Address: No address provided
Problem/Issue: MALF[JNC'IZONING METER Phone Number:
Scheduled Date: Schednled T1me:
ACITON NEEDED:Applebee's meter head not scazming properly.See Sandi's email. 1 1/2"meter#19690000
Created by: Wendy Hiatt Date Created: 201�-07-10
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Status: In Progress Submitter Has Been r.
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Date Completed: Completed by:
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Fiiatt, Wendy
From: Nara, Sandra
Sent: Monday,July 10, 2017 1128 AM
To: Hiatt,Wendy
Subject: PROBLEM AMR AT APPLEBEE'S
Hi Wendy,
The last few quarters there has been a problem with the water meter head not scanning correctly. Pete can manualiy
scan it ok, but it's not grabbing the reading with the billing upload for some reason. It's the 1 h"water meter
#19690000. There is an irrigation meter there also, but that works ok so far.
thanks
Sandi Hara
City of Fridley
Utility Billing
763-572-3530
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Request Number: 12119
Public Works Division
Service Request
Problem Address: 5277 Central Ave and 1601 N Requested By: Sandi Hara
Innsbruck Dr
Department: WA7ER Address: No address provided
Probletn/Isaue: MALF[JNCTIONING METER PLone Number:
Scheduled Date: Scheduled 11me:
ACITON NEEDED:Check water meters to see if they aze malfimctioning.Not scatming as�they have in the past.
See Sandi's email attached
Created by: Wendy Hiatt Date Created: 2016-10-21
ACrION TAI�N:
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Status: In Progress Submitter Has Been �..
Contacted
Date Completed: Completed by:
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Hiatt, Wendy
From: Hara, Sandra
Sent: Thursday, October 20, 2016 4:10 PM
To: Hiatt, Wendy
Subject: 2 new problem accounts
After the upload I see 2 accounts with water meters that aren't scanning the way they had been in the past. I'm not
sure if the new system made some upgrade that affected these 2 meters or if it's the meter themselves. Early next week
can someone go look at the water meters physically and also scan the reading at the same time at 5277 Central Ave-
Applebees? Water Meter#19690000 ERT#21576950. The last scanned reading was 154,624,000,this is one digit too
many. Should be 8 digits. Need confirmation. Don't need to check the irrigation meter here.
1601 North Innsbruck Dr(Black Forest Condo) has a 4"water meter with high and low flow heads. The low flow had
been working fine until this time we scanned. The ERT#21627034 scanned 930,400 but there have been 7 digits in the
readings since new system. is missing a digit. The High flow ERT#21627035 and the reading scanned was 13,301,100.
This head was a problem at conversion due to system issues, but has been working fine for almost a year. Please check
this one also as long as they are checking the meter.
I really think these may be system issues, but I don't know what would just change all of a sudden! Sorry to buy you
guys again.
Sandi Hara
City of Fridley f� � � (�� /� �` f
Utility Billing 5 ��� \-�"� ' �." - /-��lx..�
763-572-3530
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