HomeMy WebLinkAboutU and R value email with Anderson windows Gmail -U and R value 9/14/22, 19:41
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U and R value
Lourdes Vivar<Ibvivar@gmail.com> Sat,Apr 23,2022 at 12:07 PM
To:windowcareservice3@andersencorp.com
Hello,
We need help figuring out the U and R value of three windows.Can you please help with this?
CIG 210 131216 2.2
NFRC 024 HP LOW E
CIG 2.10 201119
CIG 210 201102.Lowe4
Is there any other information I can share to help?
Thank you,
Lourdes
Sent from my iPhone
WindowCare Service3<WndowCareService3@andersencorp.com> Sat,Apr 23,2022 at 2:48 PM
To:Lourdes Vivar<Ibvivar@gmail.com>
Dear Lourdes Vivar:
Thank you for contacting the Andersen WindowCare(D Solution Center regarding your Andersen product.We apologize for the inconvenience and look
forward to assisting you.
Based on the glass logo given;you have the 400 series tilt-wash double-hung window with high performance/low-e glass.The first glass code is the year
2013 and the other two glass codes are the year 2020. Below are multiple links that will assist you with the ratings details.
Performance: https://helpcenter.andersenwindows.com/aw/s/article/Performance-Grade-Air-Infiltration-and-Sound-Transmission-Ratings-for-Andersen-
Products
Interpreting Glass Ratings: https://helpcenter.andersenwindows.com/aw/s/article/Interpreting-Performance-Ratings-for-Andersen-Glass
Performance 2: https://aw930cdnprdcd.azureedge.net/-/media/aw/files/technical-docs/performance/performance-windows-patiodoors-
centerofglassperformance--400series.pdf
Energy star 400 series: https://aw930cdnprdcd.azureedge.net/-/media/aw/files/technical-docs/performance/performance-windows-patiodoors-nfrcratings-
-400se ries.pdf
If there is anything else that we can assist you with, please contact us by calling 1-888-888-7020. Our hours of operation are from 7:00 AM to 6:00 PM
Central Time Monday through Friday and 8:00 AM to 3:00 PM Central Time on Saturdays.
Sincerely,
Dana S.
Customer Support Representative
Andersen WindowCare@ Solution Center
Please do not reply back to this email address. If you wish to contact us via email,send all replies to support@awcustomerservice.com. If you have any further questions you can contact the Andersen
Windows Customer Care Solutions Center at 1-888-888-7020. Business hours are Monday fluough Friday from 7:00 AM to 6:00 PM Central Time. You can also visit our website at www.andersenwindows.com.
From:Lourdes Vivar<Ibvivar@gmail.com>
Sent:Saturday,April 23,2022 12:07 PM
To:WindowCare Service3
Subject:U and R value
CAUTION:This email originated from outside of the organization.Do not click links or open attachments unless you recognize the sender and know the content is safe.
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Gmail -U and R value 9/14/22,19:41
Lourdes Vivar<Ibvivar@gmail.com>
To:WindowCare Service3<WndowCareService3@andersencorp.com>
Thanks forgetting back to me.
CIG 2.10 201119
CIG 210 201102.Lowe4
For these 2020 windows the measurements are 31 1/4 X 24 3/4.Wth the articles I was not able to identify the U factor for these ones. Can you please help?
1:2m9791M
https://mail.google.com/mail/u/O/?ik=e330115488&view=pt&search...=msg-f%3A1731311397064497849&simpl=msg-f%3A1731381388026477547 Page 2 of 9
Gmail -U and R value 9/14/22, 19:41
F7 6mm &M w4wor
PreserveC
282 CL A E272
Shape . 32 5/ 16 x 2
or
Md
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Gmail -U and R value 9/14/22,19:41
I
O
e2 m2720D
reserveC XL Edge
-S a e
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Gmail -U and R value 9/14/22, 19:41
i
AML_
Any help is appreciated!
Thank you!
On Apr 23,2022,at 14:48,WndowCare Service3<WindowCareService3@andersencorp.com>wrote:
WindowCare Service3<WndowCareService3@andersencorp.com>
To:Lourdes Vivar<lbvivar@gmail.com>
Dear Mr.Vivar:
Thank you for contacting the Andersen WindowCare@ Solution Center regarding your Andersen product.We apologize for the inconvenience and look forward tr
The TWI on the stickers is the 400 series tilt-wash double-hung window insert.The Andersen logo you earlier provided indicated you have the low-e glass type. I
R-Value:https://helpcenter.andersenwindows.com/aw/s/article/How-Do-I-Determine-the-R-Value-of-My-Andersen-Window-or-Patio-Door
U-Factor:https://helpcenter.andersenwindows.com/aw/s/article/Interpreting-Performance-Ratings-for-Andersen-Glass
Energy Star(page 1 for map and page 46 for inserts):https://aw930cdnprdcd.azureedge.net/-/media/aw/files/technical-docs/performance/performance-windows-
If there is anything else that we can assist you with, please contact us by calling 1-888-888-7020. Our hours of operation are from 7:00 AM to 6:00 PM Central l
Sincerely,
Dana S.
Customer Support Representative
Andersen WindoWCare@ Solution Center
https://mail.google.com/mail/u/O/?ik=e330115488&view=pt&search...=msg-f%3A1731311397064497849&simpl=msg-f%3A1731381388026477547 Page 5 of 9
Gmail -U and R value 9/14/22,19:41
Please do not reply back to this email address. If you wish to contact us via email,send all replies to support@awcustomerservlce.com. If you have any further questions you can contact the Andersen Windows Cu
From:Lourdes Vivar<Ibvivar@gmail.com>
Sent:Wednesday,April 27,2022 7:53 PM
To:WindowCare Service3
Subject:Re:U and R value
CAUTION:This email originated from outside of the organization.Do not click links or open attachments unless you recognize the sender and know the content is safe.
Thanks for getting back to me.
CIG 2.10 201119
CIG 210 201102. Lowe4
For these 2020 windows the measurements are 31 1/4 X 24 3/4.With the articles I was not able to identify the U factor for these ones. Can you please help?
https://mail.google.com/mail/u/O/?ik=e330115488&view=pt&search...=msg-f%3A1731311397064497849&simpl=msg-f%3A1731381388026477547 Page 6 of 9
Gmail -U and R value 9/14/22, 19:41
LO e2 m2728
reserveC XL Edge
2S2 C A 272
ap 808, 325/ 16 2
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Gmail -U and R value 9/14/22,19:41
L Oe2 m2724D
reserveC XL Edge
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Gmail -U and R value 9/14/22, 19:41
Shape 0 32 5/ 16 x
Any help is appreciated!
Thank you!
On Apr 23,2022,at 14:48,WindowCare Service3<WindowCareService3@andersencorp.com>wrote:
Dear Lourdes Vivar:
Thank you for contacting the Andersen WlndoWCare@ Solution Center regarding your Andersen product.We apologize for the inconvenience and look fory
Based on the glass logo given;you have the 400 series tilt-wash double-hung window with high performance/low-e glass.The first glass code is the year 2
color assigned to it;that would match energy star/u-factor ratings for your area.
https://mail.google.com/mail/u/0/?ik=e330115488&view=pt&search...=msg-f%3A1731311397064497849&simpl=msg-f%3A1731381388026477547 Page 9 of 9