Res 2020-32 Performance Measures
RESOLUTION NO. 2020 - 32
A RESOLUTION AUTHORIZING PARTICIPATION OF THE CITY OF FRIDLEY IN
THE MINNESOTA LOCAL PERFORMANCE MEASUREMENT PROGRAM
WHEREAS, in 2010, the Minnesota Legislature created the Council on Local Results and
Innovation; and
WHEREAS, the Council on Local Results and Innovation developed a standard set of
performance measures that will aid residents, taxpayers, and state and local elected officials in
determining the efficacy of counties in providi
those services; and
WHEREAS, benefits to the City of Fridley are outlined in Minnesota Statute § 6.91 and include
eligibility for a reimbursement as set by State statute; and
WHEREAS, any city participating in the comprehensive performance measurement program is
also exempt from levy limits for taxes, if levy limits are in effect; and
WHEREAS, the City Council has adopted and implemented at least 10 of the performance
measures, as developed by the Council on Local Results and Innovation, and a system to use
this information to help plan, budget, manage and evaluate programs and processes for optimal
future outcomes.
NOW, THEREFORE, BE IT RESOLVED, that the City Council of the City of Fridley will
report the results of the performance measures to its citizenry by the end of the year through
website, or through a public hearing at which
the budget and levy will be discussed and public input allowed; and
BE IT FURTHER RESOLVED, The City Council of the City of Fridley will submit to the
Office of the State Auditor the actual results of the performance measures adopted by the city.
PASSED AND ADOPTED BY THE CITY COUNCIL OF THE CITY OF FRIDLEY THIS
nd
22 DAY OF JUNE, 2020.
______________________________
SCOTT J. LUND - MAYOR
ATTEST:
________________________________
DANIEL TIENTER - CITY CLERK
2019
Performance Measures
Report
City of Fridley | 2019 Performance Measurement Report
In summer 2019, the City of Fridley Process Management Team was formed with representatives from
every department. After completing an in-depth analysis of customer service standards at the Fridley
Civic Campus, the team was separated into two subcommittees: Process Improvement and Performance
Measurement.
The Process Improvement Subcommittee was tasked with reviewing applications from departments
was assigned with developing a report on the required measures for the State of Minnesota Performance
Measurement Program through the Council on Local Results and Innovation (CLRI).
The Performance Measurement Committee coordinated with city departments to report on 17 measures
in the report. The measurements were divided into four categories: General, Police, Fire and Public Works
(Streets, Water and Sanitary Sewer).
Within the report, there is a full overview of the elected performance measures data, as well as individual
data sets and descriptions of the measurements. Descriptions include what data is being measured, why
the data is important, and what the results mean for the City of Fridley.
For the 2019 Report, the Process Management Team consisted of the following members:
Performance Measurement SubcommitteeProcess Improvement Subcommittee
Brooke Hall, ChairBeth Kondrick, Chair
Roberta CollinsJulie Beberg
Melissa MooreMike Grundman
Sherree SmithBecca Hellegers
Stacy StrombergPatrick Maghrak
Dan TienterJill Salo
Mai Vang
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City of Fridley Standard Performance Measures
For the Year Ended December 31, 2019
General
2016201720182019
Percentage Change in Taxable Market
2.30%6.60%12.80%6.37%
Value
Nuisance Code Enforcement Cases per
50.8026.1249.3558.72
1,000 population
Bond Rating
Aa1Aa2Aa2Aa2
Accuracy of Post Election AuditNot selected for Not selected for Not selected for Not selected for
auditauditauditaudit
Police Services
Part I Crime Rates
1,0491,1181,1001,148
Part II Crime Rates
1,3551,4121,4611,163
Part I Crime Clearance Rates
26%25%26%28%
Part II Crime Clearance Rates
53%50%52%52%
Average Police Response Time
4:07 Minutes3:27 Minutes3:12 Minutes3:33 Minutes
Fire & EMS Services
Insurance Industry Rating of Fire
Class 3Class 3Class 3Class 3
Services
Average Fire Response Time
6:00 Minutes5:00 Minutes6:00 Minutes5:47 Minutes
Fire Calls Per 1,000 Population
4.514.794.583.78
Number of Fires with Loss Resulting in
47354544
Investigation
Streets
Average City Street Pavement
7.047.086.926.50
Condition Rating
Expenditures for Road Rehabilitation
$156,361$150,803N/A$194,894
per Paved Lane Mile Rehabilitated
Percentage of All Jurisdiction Lane
1.91%1.68%0%0.51%
Miles Rehabilitated in a Year
Average Hours to Complete Road
6.42 Hours6.88 Hours7.33 Hours6.28 Hours
System During a Snow Event
Water
Operating Cost per 1,000,000 Gallons
$1,618.00$1,741.00$1,846.00$1,957.00
of Water Pumped/Produced
Sanitary Sewer
Number of Sewer Blockages on City
$1,618.00$1,741.00$1,846.00$1,957.00
System per 100 Connections
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General: Market Value, Code Enforcement, Bond Rating, Elections
Taxable Property Market Value
2016201720182019
Percentage Change
2.30%6.60%12.80%6.37%
Taxable Market Value
2,212,047,7552,263,260,4002,411,702,930 2,720,564,453
Percent Change in the Taxable Market Value
What is it?
As a local taxing jurisdiction, property taxes are the principal funding source for the City and its
operations. For some real property, a portion of its market value may be excluded from taxation,
such as the Homestead Market Value Exclusion. Once taxing jurisdiction applies those exclusion,
the market value becomes the Taxable Market Value (TMV).
Why does it matter?
The City uses the TMV to help determine the tax liability for each property within its jurisdiction.
Usually, when the TMV for the City increases, the property tax rate decreases, and a property
pays less in City property taxes. In other words, when the City grows and there are more
properties to pay taxes, they can all pay a little less.
What does the data tell us?
Over the past few years, the City
the TMV, increasing about 22.9%
since 2016. Generally, the City
attributed this change to several
substantial redevelopment projects,
including Cielo Apartment Homes,
Park of Commerce and Northern
Stacks, among others. Coupled with
other changes in the local real estate
market, the City was able to generate
additional property tax revenues for the entire Fridley community.
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General: Market Value, Code Enforcement, Bond Rating, Elections
Nuisance Code
2016201720182019
Enforcement Cases
Cases per year
1,3987261,3691,629
Population per year
27,52027,79227,74227,742
Cases Per 1,000 Residents
50.8026.1249.3558.72
(# of cases/population) X 1,000 = Cases per 1,000 population, Source: City Planning Division &
Population ASC Source
Nuisance Code Enforcement Cases (Per 1,000 Residents)
What is it?
The City must preserve and protect the general welfare of its residents, which includes the abatement or
prevention of public nuisances. Minnesota Statute § 561.01 states “Anything which is injurious to health,
with the comfortable enjoyment of life or property, is a nuisance.”
Why does it matter?
Public nuisance ordinances are designed to preserve the peace, quality of life, morals and public health
of a community. The Fridley City Code regulates a number of activities to prevent the creation of public
nuisance including: compost, refuse and yard waste storage; exterior storage; fences; housing and lawn
make the City a safe, vibrant, friendly and stable home for families and businesses.
What does the data tell us?
Over the past three years, nuisance
code enforcement cases per 1,000
residents continue to increase. This is
due primarily to a renewed compliance
City Code to include back or rear yard
storage in 2019. As a result, the City
anticipates nuisance code enforcement
case to increase in the next three years
than return to more typical caseloads.
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General: Market Value, Code Enforcement, Bond Rating, Elections
Moody Bond Rating
2016201720182019
Rating
Aa1Aa2Aa2Aa2
Source: Moody’s Investor Services
Bond Rating
What is it?
On occasion, the City issues debt, known as bonds, to support capital improvements (e.g., road
institution lends money to the City and the City agrees to repay it with interest over many years.
To verify the City’s ability to make those payments, it receives a bond rating from an independent
agency, Moody’s Investor Services (Moody’s). The agency evaluates the City on several factors,
Why does it matter?
A bond rating may be thought of as a measure of risk or the likelihood that the City would not
uses the bond rating to determine the cost to the City to borrow money – expressed as a higher
or lower interest rate. The higher the bond rating, the lower the interest rate and vice versa. In
some situations, a lower bond rating (higher interest rate) could cost hundreds of thousands of
dollars in additional interest costs.
What does the data tell us?
The City maintains an Aa2, or the second highest bond rating from Moody’s. The most
redevelopment activities. In 2016, Moody’s Investor Services downgraded the City when it
borrowed about $50,000,000 to construct the Fridley Civic Campus, noting the concentration of
the property tax base, elevated debt load and lower than average household incomes for the
community.
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General: Market Value, Code Enforcement, Bond Rating, Elections
Election Cycle
2016201720182019
Accuracy of Post Election Not Selected for Not Selected for Not Selected for Not Selected for
Elected AuditAuditAuditAudit
Accuracy of Post-Election Audit Results
What is it?
every state general election, Minnesota counties perform a post–election review of election
results returned by the optical scan ballot counters used in the state. The review is a hand
count of the ballots for each eligible election (US President, US Senator, US Representative, and
Governor) in the selected precincts compared with the results from the voting system used in
those precincts.”
For Anoka County (County), the County Canvassing Board must conduct a review of at least four
precincts, or three percent of the total number of precincts in the County, whichever is greater.
The precincts must be selected randomly.
Why does it matter?
Post–election audits allow the City, other levels of government, and the public to verify election
turn, the review helps the City improve internal processes and service delivery.
What does the data tell us?
Since 2016, the County has not selected the City for a post–election audit. To date, the City has
not experienced any concerns or issues with election accuracy or vote counts.
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General: Market Value, Code Enforcement, Bond Rating
Fire & EMS Services: Rating, Response Times, Calls, Fire DataPublic Works: Streets, Water and Sanitary Sewer
Police Services: Crime Rates, Clearance Rates and Response Times
2016201720182019
Part I Crime
1,0491,1181,1001,148
Part II Crime
1,3551,4121,4611,163
Total
2,4042,5302,5612,311
Source: City Police Division
Part I and Part II Crime Rates
What is it?
include homicide, sexual assault, robbery, aggravated assault, burglary, larceny-theft (shoplifting,
pickpockets), motor vehicle theft, and arson. Part II crimes include other assaults, forgery and
Why does it matter?
promoting public safety. Partnering with the community through engagement, leadership and
education, assists in keeping Part I and Part II crime rates low.
What does the data tell us?
lower crime rates are satisfactory.
Part I and Part II Clearance Rates
What is it?
Clearance rates measure the number of calls for service involving Part I and Part II crimes
leading to various resolutions including warnings, citations or even arrests. The clearance rate is
calculated by dividing the number of crimes that are cleared by the total number of
crimes recorded.
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General: Market Value, Code Enforcement, Bond Rating
Fire & EMS Services: Rating, Response Times, Calls, Fire DataPublic Works: Streets, Water and Sanitary Sewer
Police Services: Crime Rates, Clearance Rates and Response Times
2016201720182019
Part I Clearance Rate (%)
26%25%26%28%
Part II Clearance Rate (%)
53%50%52%52%
Source: City Police Division
Part I and Part II Clearance Rates (Continued)
Why does it matter?
This data reported by the
the City’s commitment to promoting
public safety. Partnering with the
community through engagement,
leadership and education, assists in
keeping Part I and Part II crime rates
low.
What does the data tell us?
Fridley police respond to thousands
of calls for service each year. This
measure demonstrates how Public
Safety’s initiatives to engage and
educate residents keeps Part I and
Part II crime rates as low as possible.
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General: Market Value, Code Enforcement, Bond Rating
Fire & EMS Services: Rating, Response Times, Calls, Fire DataPublic Works: Streets, Water and Sanitary Sewer
Police Services: Crime Rates, Clearance Rates and Response Times
2016201720182019
Average Police
4:07 minutes3:27 minutes3:12 minutes3:33 minutes
Response Time
Source: City Police Division
Average Police Response Time
What is it?
The average police response time details calls for service through the Anoka County Dispatch
indicated they arrived on scene.
Why does it matter?
The Department of Public Safety – Police Division promotes the safety of the community and the
feeling of security through the maintenance of law and order, crime prevention, timely response
to requests for police service, and positive contacts with the public.
What does the data
tell us?
Clearance rates and
hard work and dedication of
all members of the Fridley
Police Division. The Fridley
Police Division takes great
pride in the service provided
to residents, businesses and
visitors to our city.
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General: Market Value, Code Enforcement, Bond Rating
Fire & EMS Services: Rating, Response Times, Calls, Fire DataPublic Works: Streets, Water and Sanitary Sewer
2016201720182019
Insurance Industry Rating
Class 3Class 3Class 3Class 3
of Fire Services
Source: City Fire Division
Insurance Industry Rating of Fire Services (Rating/Every 5 Years)
What is it?
therefore it is less expensive to insure.
Why does it matter?
Why does the data tell us?
The Fire Division has been able to maintain an ISO rating of Class 3 ,according to the Public
community risk reduction surveys.
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General: Market Value, Code Enforcement, Bond Rating
Fire & EMS Services: Rating, Response Times, Calls, Fire DataPublic Works: Streets, Water and Sanitary Sewer
2016201720182019
Average Fire
6 minutes5 minutes6 minutes5.47 minutes
Response Time
Source: City Fire Division
Average Fire Response
What is it?
company within a 240-second travel time four (4) minutes to 90 percent of the incidents.” That
means every second counts, including call answering time (15 seconds), call processing time (60
from home (approx. 6-10 min).
Why does it matter?
it is crucial that local governments take these statistics seriously and allocate resources according
What does the data tell us?
Fire response times provide
valuable information for divisions
to determine where best to
equipment.
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General: Market Value, Code Enforcement, Bond Rating
Fire & EMS Services: Rating, Response Times, Calls, Fire DataPublic Works: Streets, Water and Sanitary Sewer
2016201720182019
47354544
resulting in investigation
Source: Fire Division
Dollar Loss Due to Structure Fires
What is it?
there were about 2,695 deaths, 12,000 injuries and property damage averaging of $7 billion
Why does it matter?
What does the data tell
us?
Tracking dollar loss due to
programs are working. For
example: if a city has a properly
acceptable manner, the dollar
loss should decrease. This also
public education programs that the city may provide.
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General: Market Value, Code Enforcement, Bond Rating
Public Works: Streets, Water and Sanitary Sewer
2016201720182019
Average City Street
Pavement Condition 7.047.086.926.5
Rating
Source: Engineering Division
Average City Street Pavement Condition Rating
What is it?
Public Works employees inspect City streets each year. Each street is given a rating on the
Pavement Surface Evaluation and Rating (PASER) scale based on cracks, utility cuts and
imperfections on the roadway. On the scale, 0 is the worst and 10 is the best. *Data previous to
Why does it matter?
Regular roadway minor maintenance methods such as roadway and crack sealing and micro
reconstructed entirely – which is much more expensive. Continued maintenance helps slow the
aging of the pavement. However,
once the pavement is 50-60 years
old, too much minor maintenance
is needed, and a full rehabilitation is
maintaining pavement quality.
What does the data tell us?
The ratings are used to determine
whether the City’s road maintenance
and rehabilitation strategies are
satisfactory, and if there is a change
in pavement quality, which may indicate that a higher or lower investment in pavement
for 2019 due to conversion of old ratings to the new PASER system.
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General: Market Value, Code Enforcement, Bond Rating
Public Works: Streets, Water and Sanitary Sewer
2016201720182019
Expenditures for road
rehabilitation per paved $156,361$150,803N/A*$194,894
lane mile rehabilitated
Source: Engineering Division *There was no rehabilitation project for 2018.
Expenditures for Road Rehabilitation Per Paved Line
Mile Rehabilitated
What is it?
This data is measuring the cost per mile for major reconstruction of roadways. The amount is
given year.
Why does it matter?
cost of construction, and if improvements need to be made in the manner in which roads are
construction and rehabilitation of roadways.
What does the data tell us?
of funding.
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General: Market Value, Code Enforcement, Bond Rating
Public Works: Streets, Water and Sanitary Sewer
2016201720182019
Percentage of all
jurisdiction lane miles 1.91%1.68%0%0.51%
rehabilitated in the year
Source: Engineering Division
Percentage of All Jurisdiction Lane Miles Rehabilitated in
the Year
What is it?
rehabilitated every year. The goal is to average 2.5 percent per year.
Why does it matter?
If mileage is lower and streets are not being rehabilitated, the average age of the pavement gets
older and the quality of streets are reduced. To provide for a stable budget and yet be cost-
should be relatively consistent each year and meet the percentage goal on average.
What does the data tell us?
The data shows a decrease in the
number of miles rehabilitated
in 2019 compared to previous
years. This is related to project
delivery factors (how long it takes
to receive permits, amount of
funding, and coordination with
other city/county/state projects
quickly projects are completed.
The City is doing increased
mileage and completing a backlog of previous years’ projects to exceed this goal in 2020.
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General: Market Value, Code Enforcement, Bond Rating
Public Works: Streets, Water and Sanitary Sewer
2016201720182019
Average Hours to
Complete Road System 6.42 hours6.88 hours7.33 hours6.28 hours
During Snow Event
Source: Streets Division
Average Hours to Complete Road System During Snow Event
What is it?
The amount of time, in hours, it takes for City plows to clear City streets.
Why does it matter?
Winter road safety is extremely important to the community. Average hours of a plow route
keeping businesses open, and ability to recreate.
What does the data tell us?
service the City is delivering to the residents. Data in a given year also indicates quantity and
frequency of snow events, type of snow (light/heavy), ice conditions and timing and duration
of snowfall. Data can vary year-over-year depending on how many snowfalls occurred and
conditions at the time of snowfall.
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General: Market Value, Code Enforcement, Bond Rating
Public Works: Streets, Water and Sanitary Sewer
2016201720182019
Operating Cost in Dollars
per 1,000,000 gallons of $1,618$1,741$1,846$1,957
water
Source: Water Division
Operating Cost per 1,000,000 Gallons of Water Pumped/Produced
What is it?
The treatment, storage, and distribution operating costs for every million gallons of drinking
water produced and delivered. The cost includes labor, supplies, maintenance, equipment, repairs,
etc.
Why does it matter?
costs of supplies, labor, and equipment.
What does the data tell us?
Year-over-year, the cost per gallon of water produced has been increasing slightly. While overall
Customers are conserving water,
which leads to an increase in
operating costs for a given
volume of drinking water
treated and delivered. As an
example, even with less water
going through a pump, its cost
to maintain and eventually be
replaced are dependent on its
age rather than its use. Filters,
storage tanks, distribution pipes
and other components of the
City’s water treatment and delivery system must be maintained regularly, regardless of use.
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General: Market Value, Code Enforcement, Bond Rating
Public Works: Streets, Water and Sanitary Sewer
2016201720182019
Number of Sewer
Blockages on City System 0.0120.0360.0600.048
per 100 Connections
Source: Sewer Division
Number of Sewer Blockages on City System per 100 Connections
What is it?
The amount of times that Public Works responds to an emergency sewer main blockage per
coordination of service cleaning by contractors.
Why does it matter?
for cleaning the sewer mains. The program reduces incidents of sewage backups that impact
the City to have Public Works check to verify whether there is a blockage in the main or sewer
service. This may save the resident from having to pay a contractor to clean the service.
What does the data tell us?
Sewer Division is cleaning mains on
a regular basis. The City’s goal is to
meet recommended cleaning of all
cycle. The City has exceeded this
goal for over a decade, cleaning
the entire system every 1.5 years.
Year-over-year data shows that
blockages are very infrequent, and
the continued routine maintenance
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